Platform Service Terms

Updated Date: April 12, 2025

Effective Date: April 12, 2025

These Platform Service Terms ("Terms") govern the relationship between Handie ("Handie," "we," "us," "our") and the entity or individual ("Customer," "you," "your") using or accessing our services ("Services"). Please read these Terms carefully along with our Privacy Policy, which outlines how we handle your data. These Terms reference and incorporate any written purchase documents executed by you and Handie ("Order Form"). Together, the Terms, Privacy Policy, and Order Form constitute the single binding agreement between you and Handie ("Agreement").

1. Eligibility and Updates

You must be at least 18 years old to use the Services. If using on behalf of a minor, you must be their parent or legal guardian. Continued use after updates signifies acceptance of the modified Terms.

2. Artificial Intelligence Disclaimer

2.1 Understanding and Responsibility

  • You acknowledge that you are interacting with an AI system.
  • AI may produce errors or misunderstandings.
  • Handie is not liable for such inaccuracies.

2.2 User Responsibilities

  • Review AI-generated content independently.
  • Use your judgment before acting on AI outputs.
  • You are responsible for any outcomes from AI use.

2.3 Inherent Limitations

  • Outputs may be repetitive, biased, or incorrect.
  • AI lacks emotion and nuanced understanding.

2.4 Disclaimer

  • We make no guarantees on AI accuracy.
  • Use at your own risk.

3. Access and Use

3.1 Access Rights

We grant you a limited, non-exclusive, non-transferable license to use our Services.

3.2 Account Responsibilities

You must keep your account information accurate and secure. Notify us immediately of any unauthorized access.

3.3 Prohibited Conduct

You agree not to:

  • Violate laws or regulations
  • Use bots, scrapers, or malicious code
  • Engage in harmful, exploitative, hateful, fraudulent, or illegal activities
  • Use Handie for high-risk sectors (healthcare, legal, finance, etc.) without oversight
  • Generate pornographic or violent content

3.4 Usage Restrictions

Handie may apply rate limits, quotas, and moderation. You must not bypass these safeguards.

4. Orders, Payments & Refunds

4.1 Orders and Billing

You must provide accurate billing info. Orders may be canceled for fraud, system errors, or violations.

4.2 Product Info

We strive for accuracy but may update product details and pricing at any time.

4.3 Subscriptions

  • Subscriptions renew automatically unless canceled.
  • Refunds are not provided for partial billing periods.

4.4 Refund Policy

Requests are reviewed manually. Certain users (e.g., in EU, UK) may have statutory rights. Abuse of our refund system may result in denial.

4.5 Promotions

Separate rules may apply to promotional offers. In case of conflict, promo rules take precedence.

5. Your Obligations

5.1 Input Data

You're responsible for your prompts and any content submitted. Do not upload private or sensitive data unnecessarily.

5.2 Restrictions

  • No reverse engineering or code tampering
  • No IP misuse or brand defamation
  • No circumvention of limits or automated data scraping

6. User Data

6.1 Ownership

You retain ownership of prompts and outputs, but grant Handie a license to process and improve our Services.

6.2 Disclaimer

We do not guarantee unique or accurate results. Similar prompts may yield similar outputs across users.

6.3 License to Handie

You grant us a license to use anonymized data for analytics and service improvement.

7. Intellectual Property

7.1 License

You receive a non-transferable license to use the Handie platform under these Terms.

7.2 Ownership

All rights to Handie's software, data, and platform IP remain with us or our licensors.

7.3 Third-Party Tools

Third-party components may be used under separate terms.

7.4 Feedback

Any ideas or suggestions you submit may be used freely by Handie.

8. Termination

We may suspend or terminate your account at any time. Upon termination, access to Handie ceases immediately.

9. Disclaimers

  • The platform is provided "as is" without warranties.
  • We are not responsible for third-party content or interruptions.
  • Use of AI features is at your own risk.

10. Indemnification

You agree to indemnify Handie and its team against any losses or legal claims arising from your use of the Service.

11. Limitation of Liability

  • We are not liable for indirect, special, or consequential damages.
  • Total liability is capped at the amount you paid in the last 3 months.

12. Legal and Jurisdiction

12.1 Governing Law

This agreement is governed by German law.

12.2 Disputes

Contact us before initiating legal proceedings. We encourage resolving issues informally.

12.3 International Compliance

  • EU residents retain their consumer protections.
  • U.S. users must comply with export regulations.

12.4 Severability and Waiver

If a part of these Terms is unenforceable, the rest remains valid. Failure to enforce a provision is not a waiver.

13. Contact

If you have questions or need assistance, contact us at contact@handie.co.